REFUND POLICY

Last updated: 6 September 2026

At AUSTMOTO GROUP PTY LTD (“AUSTMOTO”), we understand that circumstances may arise where a customer requests a refund.

This Refund Policy applies to purchases made through the AUSTMOTO website. Purchases associated with an AUSTMOTO trade promotion are also subject to the specific Terms & Conditions applicable to that promotion.

1. CHANGE OF MIND

AUSTMOTO is not generally required to provide a refund where a customer simply changes their mind after making a purchase.

However, we understand that exceptional circumstances can occur.

Refund requests made before the relevant promotion has closed may be considered by AUSTMOTO on a case-by-case basis.

Providing a discretionary refund in one circumstance does not create an entitlement to a refund in another circumstance.

2. THE 300 CLUB AND TRADE PROMOTIONS

AUSTMOTO sells The 300 Club, with eligible purchases providing participation in an applicable AUSTMOTO trade promotion in accordance with that promotion's specific Terms & Conditions.

Refund requests relating to a purchase associated with a trade promotion should be made before the relevant promotion closes and before the selection process has been conducted.

Once a promotion has closed and the selection process has been conducted, AUSTMOTO will generally not provide a change-of-mind refund for a purchase that was included in that promotion.

This is because the promotional participation associated with the purchase has already been included in the completed selection process, and the integrity and fairness of the completed promotion must be maintained.

This does not affect any rights or remedies that cannot lawfully be excluded under Australian law.

3. DUPLICATE OR INCORRECT TRANSACTIONS

If you believe you have been charged incorrectly, charged more than once for the same intended purchase, or there has otherwise been an error with your transaction, please contact us as soon as possible.

We will review the circumstances and, where appropriate, correct or refund the transaction.

4. CANCELLED OR MATERIALLY CHANGED PROMOTIONS

If AUSTMOTO cancels or materially changes a promotion, any applicable refund or other remedy will be determined in accordance with the specific Terms & Conditions of that promotion and applicable Australian law.

5. AUSTRALIAN CONSUMER LAW

Nothing in this Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Where you are entitled to a refund or other remedy under Australian Consumer Law, those statutory rights apply regardless of anything contained in this Refund Policy.

6. REQUESTING A REFUND

To request that we review a transaction, please contact:

AUSTMOTO GROUP PTY LTD
Email: austmotogroup@gmail.com
Phone: 0472 770 069

Please provide your name, order number and the reason for your request so that we can review the circumstances.