PRIVACY POLICY

Last updated: 6 September 2026

AUSTMOTO GROUP PTY LTD (ABN 19 658 218 476) (“AUSTMOTO”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website, make a purchase, participate in an AUSTMOTO trade promotion, subscribe to marketing communications or otherwise interact with us.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with AUSTMOTO, we may collect personal information including:

• your name;
• email address;
• mobile or telephone number;
• billing and delivery address;
• purchase and transaction information;
• information associated with participation in our trade promotions;
• communications you send to us;
• marketing preferences and subscription status;
• information about your interactions with our emails or SMS communications;
• website usage and device information, such as IP address, browser information, cookies and similar technologies; and
• other information you voluntarily provide to us.

When payments are made through our website, payment information is processed through our payment providers. AUSTMOTO does not necessarily receive or retain complete payment card details.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information when you:

• make a purchase through our website;
• participate in an AUSTMOTO trade promotion;
• enter information into a form on our website;
• subscribe to our email communications;
• subscribe to SMS marketing, including by sending an advertised SMS keyword;
• contact us by email, telephone, SMS, social media or another communication channel;
• interact with our advertisements;
• visit or interact with our website; or
• otherwise provide information directly to us.

We may also receive information through service providers and platforms used to operate and market our business, where permitted by law.

3. WHY WE COLLECT AND USE PERSONAL INFORMATION

We may collect, hold and use personal information for purposes including:

• processing purchases and payments;
• administering and operating AUSTMOTO trade promotions;
• determining and confirming eligibility where required;
• communicating with customers and promotion participants;
• providing customer service;
• sending transactional information relating to purchases or participation;
• maintaining customer and participant records;
• sending marketing communications where permitted;
• informing subscribers about new promotions, motorcycle announcements, final spots, special offers and other AUSTMOTO news;
• operating, maintaining and improving our website;
• measuring the performance of our advertising and marketing;
• understanding how customers interact with our website and marketing;
• detecting and preventing fraud, misuse or security issues;
• complying with legal, regulatory, permit, authority and record-keeping requirements; and
• otherwise operating and improving the AUSTMOTO business.

We will only use personal information for purposes permitted by applicable law.

4. TRADE PROMOTIONS

AUSTMOTO conducts trade promotions from time to time.

When you make a purchase or otherwise participate in a promotion, we may collect and use information reasonably necessary to administer that promotion.

This may include information required to:

• record participation;
• verify eligibility;
• communicate with participants;
• conduct the applicable selection process;
• contact selected participants or prize recipients;
• arrange prize delivery or collection;
• comply with applicable trade promotion laws, permits, authorities and record-keeping requirements; and
• otherwise administer the promotion in accordance with its specific Terms & Conditions.

Each promotion is also subject to its own promotion-specific Terms & Conditions.

5. SMS MARKETING

Where you consent to receive SMS marketing from AUSTMOTO, we may use your mobile number to send you marketing communications.

These communications may include:

• new motorcycle promotion announcements;
• promotion opening notifications;
• final-spot or closing notifications;
• special offers;
• discount offers; and
• other relevant AUSTMOTO marketing communications.

Consent may be provided through methods including sending an advertised SMS keyword where the associated offer or form clearly states that doing so subscribes you to AUSTMOTO SMS marketing.

You can withdraw your consent to SMS marketing at any time by replying STOP to an SMS where that option is provided, or by contacting us.

We may use third-party SMS service providers to manage SMS subscriptions, communications and unsubscribe requests.

Unsubscribing from marketing SMS messages does not prevent us from sending communications that are reasonably necessary in connection with a transaction, purchase, promotion participation or service you have requested, where permitted by law.

6. EMAIL MARKETING

Where you have consented to receive marketing emails, or where otherwise permitted by law, we may send you information about AUSTMOTO promotions, motorcycles, special offers and other relevant updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in our marketing emails.

Unsubscribing from marketing emails does not prevent us from sending transactional or service-related communications where reasonably necessary and permitted by law.

7. COOKIES, ANALYTICS AND ADVERTISING TECHNOLOGIES

Our website and the services we use may use cookies, pixels and similar technologies.

These technologies may collect information about your device and your interaction with our website and advertisements.

We may use this information to:

• operate and improve our website;
• understand website usage;
• measure advertising performance;
• understand the effectiveness of our marketing;
• provide or measure relevant advertising; and
• assist with fraud prevention and security.

We may use third-party platforms and service providers for website hosting, analytics, advertising and marketing.

Depending on your browser, device and applicable services, you may be able to manage certain cookies or tracking technologies through your browser, device or platform settings.

8. DISCLOSURE TO SERVICE PROVIDERS

We may disclose personal information to third parties where reasonably necessary to operate AUSTMOTO or provide our services.

These may include providers of:

• website and e-commerce services;
• payment processing;
• SMS communications;
• email communications;
• customer management systems;
• website hosting and data storage;
• analytics;
• advertising and marketing;
• information technology and security;
• professional services such as legal or accounting services;
• freight, delivery or logistics services; and
• other services reasonably necessary to operate our business or administer a promotion.

We may also disclose information where required or authorised by law or where reasonably necessary to establish, exercise or defend legal rights.

We do not sell your personal information to third parties.

9. SHOPIFY AND OTHER THIRD-PARTY PLATFORMS

Our online store is operated using Shopify.

We also use third-party platforms and service providers to operate aspects of AUSTMOTO, including communications, payments, analytics and advertising.

These providers may process personal information on our behalf or independently in accordance with their own privacy policies and applicable law.

We encourage you to review the privacy policies of relevant third-party services where appropriate.

10. OVERSEAS PROCESSING AND DISCLOSURE

Some of the service providers and technology platforms used by AUSTMOTO may operate or store and process information outside Australia.

As a result, personal information may be disclosed to or processed by recipients located overseas.

The locations in which information is processed may vary depending on the service providers and infrastructure being used from time to time.

Where required by applicable Australian privacy law, we take reasonable steps in relation to overseas disclosures of personal information.

11. STORAGE AND SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using AUSTMOTO systems and third-party service providers.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Where personal information is no longer required, we will take reasonable steps to destroy or de-identify it where required by applicable law, subject to any legal or record-keeping requirements requiring us to retain it.

12. ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

You may contact us to request access to personal information we hold about you or to request that information be corrected.

We may need to verify your identity before providing access or making a correction.

In some circumstances, applicable law may permit or require us to refuse access or correction. If this occurs, we will provide an explanation where required by law.

Requests can be sent to:

austmotogroup@gmail.com

13. MARKETING PREFERENCES

You may withdraw your consent to marketing communications at any time.

For SMS marketing, follow the unsubscribe instructions in the message, including replying STOP where provided.

For email marketing, use the unsubscribe link contained in the email.

You may also contact us directly to update your marketing preferences.

We may retain limited information necessary to record and respect an unsubscribe request.

14. PRIVACY COMPLAINTS

If you have a concern or complaint about how AUSTMOTO has handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern.

We will consider the complaint and respond within a reasonable period.

If applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy complaint.

15. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

AUSTMOTO is not responsible for the privacy practices of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website or service you use.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology, information-handling practices or legal requirements.

The current version will be published on our website and will display the date it was last updated.

17. CONTACT US

For questions, requests or complaints relating to privacy, please contact:

AUSTMOTO GROUP PTY LTD
ABN: 19 658 218 476
Email: austmotogroup@gmail.com
Phone: 0472 770 069
Address: Unit 14, 25 Quanda Road, Coolum Beach QLD 4573, Australia